Question 1

What is the standard delivery time?

Accepted Answer

Standard delivery takes 3–5 working days. Express delivery is available in 1–2 working days for an additional €6.99.

Question 2

How do I get free shipping?

Accepted Answer

Shipping is free on all orders of €150 or more. The value is calculated after discounts are applied.

Question 3

Can I modify or cancel my order?

Accepted Answer

Modifications or cancellations are possible within 2 hours of placing the order. Contact us promptly at boutique@cafrezzo.com.

Question 4

Do you deliver outside France?

Accepted Answer

We currently deliver to mainland France, Belgium, Luxembourg, and Switzerland. Additional fees may apply to Switzerland.

Question 5

What is the difference between intensity 5 and 13?

Accepted Answer

Intensity measures the aromatic strength and bitterness of the coffee. An intensity of 5 gives a mild, fruity coffee, while an intensity of 13 delivers a very bold, bitter, and lingering espresso.

Question 6

Are your coffees certified organic or fair trade?

Accepted Answer

Several of our products carry organic (AB) or Rainforest Alliance certifications. This information is shown on each product page.

Question 7

How should I store my coffee beans?

Accepted Answer

Store your coffee in a cool, dry place away from light and moisture. Use an airtight container and avoid the fridge, which can transfer odours.

Question 8

Which grind should I choose for my machine type?

Accepted Answer

Espresso machine: Fine. Filter coffee maker: Medium. French press: Coarse. Moka pot: Medium-fine.

Question 9

Do you offer installation or after-sales service for machines?

Accepted Answer

Yes, we offer a technical service for the installation and maintenance of professional machines. Contact our support team to book an appointment.

Question 10

Are the machines under warranty?

Accepted Answer

All our machines come with a 2-year manufacturer's warranty. We also offer warranty extensions up to 5 years.

Question 11

What is your return policy?

Accepted Answer

You have 14 days after receipt to return an unopened item in its original packaging. Return shipping is covered by us for any defective item.

Question 12

When will I be refunded?

Accepted Answer

The refund is processed within 5–10 working days after receipt and verification of your return, via the same original payment method.

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