FrequentlyAsked Questions

Standard delivery costs €5.99 and takes 5–7 working days; it is free on orders over €150. Express delivery costs €14.99 and takes 2–3 working days. Click & Collect from our Gonesse shop is free.

Shipping is free on all orders of €150 or more. The value is calculated after discounts are applied.

Modifications or cancellations are possible within 2 hours of placing the order. Contact us promptly at boutique@cafrezzo.com.

We currently deliver to mainland France, Belgium, Luxembourg, and Switzerland. Additional fees may apply to Switzerland.

Intensity measures the aromatic strength and bitterness of the coffee. An intensity of 5 gives a mild, fruity coffee, while an intensity of 13 delivers a very bold, bitter, and lingering espresso.

Several of our products carry organic (AB) or Rainforest Alliance certifications. This information is shown on each product page.

Store your coffee in a cool, dry place away from light and moisture. Use an airtight container and avoid the fridge, which can transfer odours.

Espresso machine: Fine. Filter coffee maker: Medium. French press: Coarse. Moka pot: Medium-fine.

Yes, we offer a technical service for the installation and maintenance of professional machines. Contact our support team to book an appointment.

All our machines come with a 2-year manufacturer's warranty. We also offer warranty extensions up to 5 years.

You have 14 days after receipt to return an unopened item in its original packaging. Return shipping is covered by us for any defective item.

The refund is processed within 5–10 working days after receipt and verification of your return, via the same original payment method.